Q: How long will it take to ship my “Platinum Baby Shower Diaper Cake” once I place my order?
A: All “Platinum Baby Shower Diaper Cakes” are custom made and nothing leaves “OUR” hands until we are happy with it. So, please allow 7-10 Business Days to ship your order. These “Diaper Cakes” are not mass-produced, nor do they follow a set formula. They are all made as unique pieces.
Q: What methods of shipping do you use and how much will it cost?
A: We ship our Platinum Baby Shower Diaper Cake Centerpieces via USPS. All packages are sent at the ground rate. A flat fee of $ CURRENTLY FREE will be added to your order before checkout. If you need a rush order please contact us A.S.A.P. and we will do “our best” to make it happen for you.
Q: What is your return policy?
A: Here at “Platinum Baby Shower Diaper Cakes” we want you to be happy with our products however please contact us if you need to return an order. All returns are subject to a 10% restocking fee. We will not refund payment on orders that must be delivered by a specific date/rush order, unless the order is shipped via Overnight Delivery. Shipping both ways are the responsibility of the buyer. Returns to Platinum Baby Shower Diaper Cakes should be sent via UPS, FedEx, or US Postal, all with Delivery Confirmation to ensure the package is received by Platinum Baby Shower Diaper Cakes. Please include order number and credit card number you want credited with your return.
Q: What forms of payment do you accept?
A: We accept all major credit cards! VISA, MasterCard, Discover and VISA Check cards. We also accept PayPal.
INSTRUCTIONS FOR PAYING BY MONEY ORDER/CASHIER’S CHECK/COMPANY CHECKS
Please make money order/cashier’s check payable to “Platinum Baby Shower Diaper Cakes”
Please mail your payment to:
Platinum Baby Shower Diaper Cakes
Orders are processed upon receipt of a money order or cashier’s check. For company checks, please allow up to 7 banking days after receipt for clearance of funds before the order is processed. We will charge a $10.00 (U.S.) fee on all returned company checks.
Product will be shipped when the check clears.
Note: We also suggest sending mailed payments to Platinum Baby Shower Diaper Cakes by Federal Express, UPS, etc. to track shipment more efficiently.
Q: What happens to information I submit?
A: All details submitted will be kept confidential. We do not sell names, addresses, numbers, or any other information you give us.
Q: Are the diapers usable?
A: Yes. The ribbons easily comes off and the diapers are ready to use. That’s the best part about Platinum Baby Shower Diaper Cakes, it’s adorable and practical at the same time!
Q: Is it safe to use my credit card online?
A: Our shopping cart system uses a Secure Server to collect your personal information. Your information is used strictly to process the payment and is not used or shared in any other way. We accept Visa, MasterCard, Discover and PayPal.
Please email us at firstname.lastname@example.org if you need any further assistance.
Address: Platinum Baby Shower Diaper Cakes
Phone No. 310-612-7889 Hours: M-F 8:00-6:00PM PST
Fax. No. 310-438-3568 Anytime
Open 24hrs 7 Days A Week